01 / Caraguatatuba · Technology & Innovation
Municipal Secretary of Technology & Innovation
A city as a platform
i-Gov TI · ExcellenceTCESPA top-tier public governance benchmark.Grade A is TCESP’s highest i-Gov TI classification. In the 2023 statewide results, only 29 of 644 audited municipalities reached it — 4.5%.Source · TCESP IEG-M Yearbook, 2023 results
i-Gov TI Grade A recognition from the São Paulo State Court of AccountsContext
Public services held substantial operational data, but leaders lacked a shared decision layer.
The bet
Build a municipal data foundation, connect executive decision-making to live operations and turn the roadmap into shipped public-service products.
Measured result
- Grade A i-Gov TIreported as the first in city history
- R$3.5M direct savingsselected digital initiatives
- R$23M+ broader contract savingsunder the executive mandate
- +86.6% service capacity
- -90.7% SLA resolution time
- LGPD compliance
- 16 months to deliver a four-year roadmap
Mandate
Lead technology strategy, digital governance and the delivery of the municipality’s first integrated data and service portfolio.
Scope
Data Lake and Data Warehouse architecture · Executive situation room integrating 10+ departments · Six-product ecosystem spanning citizen, executive and internal experiences
Public record
Case chapter · Summary
