01 / Caraguatatuba · Technology & Innovation
Municipal Secretary of Technology & Innovation
A city as a platform
i-Gov TI · ExcellenceTCESPA top-tier public governance benchmarkGrade A is TCESP’s highest i-Gov TI classification. In the 2023 statewide results, only 29 of 644 audited municipalities reached it — 4.5%Source · TCESP IEG-M Yearbook, 2023 results
i-Gov TI Grade A recognition from the São Paulo State Court of AccountsContext
Municipal IT operated primarily as reactive support, without Product, Data or an integrated digital operating model.
The bet
Redesign the organization first, then build the governance, products, data and decision layers required for Digital Government.
Measured result
- Grade A i-Gov TIreported as the first in city history
- R$3M+ direct savingsselected digital initiatives
- R$23M+ broader contract savingsunder the executive mandate
- +86.6% service capacity
- 80%+ reduction in SLA times
- LGPD compliance
- 16 months to substantially deliver a four-year roadmap
Mandate
Lead teams, budgets, vendors and contracts across Digital Government, AI, data governance, privacy and security. Connect the product portfolio to public-service outcomes.
Scope
Data Lake and Data Warehouse architecture · Executive situation room integrating 10+ departments · 8 internally developed products and 14 executive dashboards; six selected products explored below
Public record
Case chapter
