Grade A · i-Gov TI
Technology governance excellence
01 / Caraguatatuba / Technology & Innovation
A city as a platform
Public services held substantial operational data, but leaders lacked a shared decision layer.
- Role
- Municipal Secretary of Technology & Innovation
- Mandate
- Lead technology strategy, digital governance and the delivery of the municipality’s first integrated data and service portfolio.
Context
Public services held substantial operational data, but leaders lacked a shared decision layer.
Decision
Build a municipal data foundation, connect executive decision-making to live operations and turn the roadmap into shipped public-service products.
03 / The product ecosystem
Six products. One municipal operating system.
Three public experiences, one executive decision layer and two internal operating products — designed as a connected portfolio rather than isolated digitization projects.
Explore the products ↓You don’t see six apps. You see one product ecosystem.
Execution
- Data Lake and Data Warehouse architecture
- Executive situation room integrating 10+ departments
- Six-product ecosystem spanning citizen, executive and internal experiences
- Digital governance, Open Data and LGPD committees
- First municipal IT master plan
Impact
Grade A
i-Gov TI
reported as the first in city historyR$3.5M
direct savings
selected digital initiativesR$23M+
broader contract savings
under the executive mandate+86.6%
service capacity
-90.7%
SLA resolution time
LGPD
compliance
16 months
to deliver a four-year roadmap
Awards
04Smart City Business
Smart-city recognition
Fórum de Cidades Digitais e Inteligentes
Digital-city recognition
Prêmio Brasil Digital Ozires Silva
Digital transformation recognition
Selected coverage / 8
Rede Cidade DigitalData and AI expand public-sector capacityIntegrated systems, real-time analysis and evidence-led decisions presented as a model for greater state capacity.Read source 
Rede Cidade DigitalTechnology investment drives management efficiencyCoverage of the city’s data architecture, ResolveSTI and the shift from technology support to operating infrastructure.Read source 
Municipality of CaraguatatubaCaraguatatuba recognized as a Digital CityMunicipal recognition for using technology to modernize public services and improve access for residents.Read source 
Municipality of Caraguatatuba#ElasTech brings hundreds of students into technologyA city initiative connecting technology education, opportunity and gender inclusion at meaningful scale.Read source 
Folha de CaraguatatubaTechnology and gender equity meet at #ElasTechIndependent local coverage of the program’s role in widening access to technology for girls and women.Read source 
Giro19Startup Day strengthens the local innovation ecosystemThe national entrepreneurship program reached Caraguatatuba as the city expanded its role in the regional innovation network.Read source 
Municipality of CaraguatatubaSmart Caraguá monitoring strategy moves forwardCross-government planning for an integrated monitoring system designed to strengthen municipal operations and public safety.Read source 
IFSP CaraguatatubaFirst tourism hackathon mobilizes 40 studentsA 50-hour public-sector innovation challenge turned local tourism needs into product concepts developed by students.Read source Case materials
This summary is ready to read. Images, source documents and the full narrative will be added as each case is completed.