03 / Buser / Mobility & Logistics
Turning logistics into a system
Thousands of weekly trips depended on teams reacting to fragmented operational signals.
- Role
- Head of Ops / Product Owner
- Mandate
- Build the logistics Control Tower from zero and introduce a measurable operating system for coverage, handling and efficiency.
Context
Thousands of weekly trips depended on teams reacting to fragmented operational signals.
Decision
Create a logistics Control Tower with real-time coverage, automated triggers and route economics.
Execution
- Real-time trip monitoring
- Operational triggers
- Route economics
- Operations OKRs
Impact
+80%
trip coverage
-40%
handling time
~R$80k
weekly savings
OKRs
introduced across operations
Evidence
- Operating record
Operational dashboards and savings model
Case materials
This summary is ready to read. Images, source documents and the full narrative will be added as each case is completed.